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Role Overview

Manage your own portfolio of customers in arrears and progress cases to resolution
Speak with customers to understand their situation and agree fair, practical next steps
Use credit data to assess affordability and set up suitable repayment plans
Support customers with vulnerabilities and apply the right level of care
Prepare the required arrears and default communications
Work with external agents and brokers when needed
Keep clear, accurate case notes and contribute to team improvements

Requirements

Experience in collections or recoveries within an instalment credit debt collections function, ideally in asset finance (hire purchase and finance lease)
Confidence having clear and constructive conversations with customers
Ability to manage a varied workload and work to deadlines
Attention to detail and accuracy
Understanding of fair treatment and FCA expectations for regulated agreements

It would be nice for you to have

Experience in asset finance or instalment credit
Exposure to recoveries or late‑stage arrears
DIPAF or MICM qualification

Arkle Finance Ltd

Open Positions (1)

Finance

Collections and Recoveries Advisor