Collections and Recoveries Advisor

Role Overview

• Manage your own portfolio of customers in arrears and progress cases to resolution
• Speak with customers to understand their situation and agree fair, practical next steps
• Use credit data to assess affordability and set up suitable repayment plans
• Support customers with vulnerabilities and apply the right level of care
• Prepare the required arrears and default communications
• Work with external agents and brokers when needed
• Keep clear, accurate case notes and contribute to team improvements

Requirements

• Experience in collections or recoveries within an instalment credit debt collections function, ideally in asset finance (hire purchase and finance lease)
• Confidence having clear and constructive conversations with customers
• Ability to manage a varied workload and work to deadlines
• Attention to detail and accuracy
• Understanding of fair treatment and FCA expectations for regulated agreements

It would be nice for you to have

• Experience in asset finance or instalment credit
• Exposure to recoveries or late‑stage arrears
• DIPAF or MICM qualification