Handle customer inquiries efficiently: Ensure all customer questions and issues are resolved quickly and satisfactorily.
Exceed customer expectations in every interaction.
Respond quickly across channels: Reply promptly to customer inquiries via email, chat, and occasionally by phone.
Maintain a high level of responsiveness to ensure timely support for customers.
Assist with selecting the perfect e-bike: Help customers choose the e-bike that best suits their needs, preferences, and budget.
After-sales service: Provide customers with regular updates on the delivery status of their e-bikes.
Process warranty claims efficiently and coordinate with relevant departments to resolve issues quickly.
Support customers with any post-purchase questions or concerns and ensure a smooth after-sales experience.
Address any issues or discrepancies after delivery, such as missing parts or damage, and coordinate appropriate resolutions.
Improve support and operational processes: Proactively identify areas to enhance customer service and operational workflows.

An optimistic, customer-focused attitude and a passion for working with customers
Self-motivated and able to work independently in a fast-paced environment
Excellent written and verbal communication skills
Fluent in German and English, both written and spoken
Knowledge of and passion for bicycles

Play a foundational role at a fast-growing international company making e-mobility accessible to everyone
Work with highly experienced colleagues who are true rockstars in their field
Plenty of flexibility and autonomy in your role
Opportunities for career growth within the company

Upway

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