Onboarding & Activation: You guide new customers after technical setup and quickly get them into active use.
Relationship Management: You are the primary contact for your customer base, proactively keep in touch, and build trust.
Strategic Advisory: You conduct regular review calls, analyze usage and results, and provide clear recommendations to help customers get even more out of Simpli immo.
Support & Problem Solving: You identify challenges early, answer questions, and work with our tech team to find the best solutions.
Feedback & Product Improvement: You collect customer feedback and collaborate closely to further develop Simpli immo.
Success Measurement: You monitor key KPIs (e.g., activity, NPS, ROI) and proactively initiate actions.

1–3 years of professional experience in Customer Success, Account Management, Onboarding, or technical support (for junior candidates, less experience is acceptable — motivation and a strong learning curve are what matter)
Communicative & Empathetic: You can explain things clearly and build relationships effortlessly.
Passion for Customer Success: You want your customers to become measurably more successful and aren’t satisfied until they are.
Tech Affinity & CRM Experience: You work confidently with digital tools and CRMs (e.g., HubSpot, Salesforce, Pipedrive) and enjoy quickly mastering new software.
Self-driven & Responsible: You work in a structured, independent way, prioritize wisely, and don’t need micromanagement.
Fluent German and solid English skills.

100% Remote: All you need is a quiet workspace and a registered residence in Germany.
Legendary Company Events: From weekend getaways in Berlin to Tim’s finca in Mallorca — we celebrate successes together in person.
Attractive Compensation Package: Base salary + performance-based bonuses.
Team Spirit Despite Remote Work: Regular virtual company meetings and open communication create genuine team spirit.
Comprehensive Onboarding & Mentoring: You’ll receive everything you need to get started — a structured onboarding, deep insights into our software, and a dedicated mentor.
Responsibility from Day One: You’ll quickly take ownership of your own customer portfolio.
Fast Development: Feedback, mentoring, training, and an environment that enables rapid growth.

Simpli.bot

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