Junior Customer Success Manager

Role Overview

• Onboarding & Activation: You guide new customers after technical setup and quickly get them into active use.
• Relationship Management: You are the primary contact for your customer base, proactively keep in touch, and build trust.
• Strategic Advisory: You conduct regular review calls, analyze usage and results, and provide clear recommendations to help customers get even more out of Simpli immo.
• Support & Problem Solving: You identify challenges early, answer questions, and work with our tech team to find the best solutions.
• Feedback & Product Improvement: You collect customer feedback and collaborate closely to further develop Simpli immo.
• Success Measurement: You monitor key KPIs (e.g., activity, NPS, ROI) and proactively initiate actions.

Requirements

• 1–3 years of professional experience in Customer Success, Account Management, Onboarding, or technical support (for junior candidates, less experience is acceptable — motivation and a strong learning curve are what matter)
• Communicative & Empathetic: You can explain things clearly and build relationships effortlessly.
• Passion for Customer Success: You want your customers to become measurably more successful and aren’t satisfied until they are.
• Tech Affinity & CRM Experience: You work confidently with digital tools and CRMs (e.g., HubSpot, Salesforce, Pipedrive) and enjoy quickly mastering new software.
• Self-driven & Responsible: You work in a structured, independent way, prioritize wisely, and don’t need micromanagement.
• Fluent German and solid English skills.

Benefits

• 100% Remote: All you need is a quiet workspace and a registered residence in Germany.
• Legendary Company Events: From weekend getaways in Berlin to Tim’s finca in Mallorca — we celebrate successes together in person.
• Attractive Compensation Package: Base salary + performance-based bonuses.
• Team Spirit Despite Remote Work: Regular virtual company meetings and open communication create genuine team spirit.
• Comprehensive Onboarding & Mentoring: You’ll receive everything you need to get started — a structured onboarding, deep insights into our software, and a dedicated mentor.
• Responsibility from Day One: You’ll quickly take ownership of your own customer portfolio.
• Fast Development: Feedback, mentoring, training, and an environment that enables rapid growth.