Working under the guidance of the R&H Operations Manager to ensure that each Scheme KPI’s/SLAs and any other Client requirements are maintained
Assisting the Retail & Hospitality Operations Manager and other team members in preparation, production, and maintenance of communication materials
Ensuring all actions are completed in a timely manner
Production and maintenance of all Quality Procedures (QPs), Work Instructions, and Process Flows
Ensuring databases and Client portals are updated in a timely manner
Logging corrective evidence on AIMS/ASSIST in a timely manner
Issuing correspondence, certificates, and reports in line with processes and KPIs
Liaising with Delivery Managers, auditors & clients and assisting with queries
Providing reports to Senior Managers as requested
Taking part in Quarterly Training session to share best practice

Proven, strong administration background proficient with Microsoft Office (Word, Excel, PowerPoint)
Experience in administration
Excellent communication, writing and organisational skills
Excellent attention to detail
Ability to work without supervision
Well organised, ability to plan and schedule work effectively
Ability to prioritise
IT literate
Good telephone manner
Ability to handle difficult customers
Team-work experience
Ability to produce reports and track KPI’s

LRQA

Open Positions (1)