Triage and respond to privacy requests using client's macro system to address data access requests, opt-out requests, email unsubscribes, privacy policy questions, and general data protection inquiries
Guide users through self-service solutions for account deletion, data downloads, email changes, 2FA issues, and privacy settings adjustments
Process account deletion confirmations
the primary action involving confirming user identity/intent and routing tickets to the daily bulk account deletion queue for processing
Identify and flag regulator requests for immediate escalation to the DPO team
Redirect specialized requests to appropriate teams including Customer Experience, Trust & Safety, Copyright, and Legal as needed
Apply appropriate closure protocols for spam, resolved issues, or situations requiring no further action
Maintain appropriate security, confidentiality, and discretion.

Minimum of 2 years' experience in legal compliance, law enforcement support, privacy operations or similar role
Strong understanding of user privacy, data, legal terminology and documentation
Excellent attention to detail and critical thinking skills
Proficiency in data extraction and management
Outstanding written and verbal communication skills
Ability to maintain confidentiality and handle sensitive information
Experience with case management or ticketing systems
Preferred: IAPP certification: CIPP/US, CIPP/E, etc.
Paralegal certification or experience
Familiarity with international privacy laws such as the GDPR and CCPA
Experience working with technology companies or online platforms
Background in content moderation or trust and safety operations

IP House

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