Contact delinquent customers to negotiate outstanding debts via phone, email, or digital channels;
Issue and resend payment slips (boletos) and send collection letters, settlement agreements and related documents;
Log all contacts and interactions in collection systems and control spreadsheets;
Negotiate payment terms in accordance with company guidelines and the customer’s ability to pay;
Monitor deadlines and due dates of agreements, flagging breaches or repeat defaults;
Update customer records, review financial information and collect data to support collection efforts;
Collaborate with legal and finance teams to formalize proposals and send documentation;
Produce reports on collection performance and results for the portfolio under your responsibility;
Contribute to continuous improvement of approaches and credit recovery strategies;
Work with a focus on recovery targets and providing quality service to debtor customers.

Previous experience in judicial or extrajudicial collections, or similar activities;
Strong verbal and written communication skills;
Organized approach to recording and tracking information;
Negotiation skills and ability to manage conflicts;
Basic computer skills (Excel, internal systems, etc.).

Meal allowance / meal voucher (R$ 31/day)
Pharmacy voucher
TotalPass (corporate subscription benefit with access to 5,000+ gyms)
Hybrid work arrangement (in-office once per week and presence required for meetings that need in-person follow-up)
Unimed health plan
Dental plan
Continuing education programs
Company-provided laptop
Internal development programs

Gabardo & Terra Advogados Associados

Open Positions (1)