Deliver excellent customer service, exceeding expectations and providing a positive experience.
Make our customers smile and feel motivated to continue with us.
Perform technical analysis of our products when customer inquiries arise, ensuring accuracy.
Capture the voice of the customer through market research.
Participate in cross-departmental discussions and lead product verification activities for reported complaints.
Conduct field visits to distributors and end customers to collect information.
Produce technical materials and deliver internal and customer training.

Bachelor's degree in Engineering – preferably Mechanical or Automotive;
Intermediate English proficiency;
Advanced MS Office skills;
Strong knowledge of statistics, quality tools, and comfort with calculations and estimations;
Technical knowledge of tires is a plus.

Salary (CLT employment contract)
Meal voucher
Food/grocery allowance
Health insurance covering legal dependents
Dental plan
Life insurance
Performance-based bonus (PPR) subject to meeting internal targets
Partnerships with educational institutions and language schools
Opportunity to learn a new culture
Opportunity to work for one of the world's oldest companies with innovative products.

Sumitomo Rubber do Brasil

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