Educate and assist customer base on company website, products, and services
Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two
Provide customer feedback to department for new product and resource development
Accurately notate and record each customer interaction to ensure all accounts are updated
Be a knowledgeable point of contact for both new and existing customers
Handle complex requests with patience, professionalism, and empathy
Review and resolve situations in a timely manner by identifying customer concerns
Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge

Health and Life Insurance
Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
401(k) Retirement Plan
9 Paid Holidays
Accumulating PTO to be used after 90-days of continuous and active full-time service

4over

Open Positions (1)