Role Overview

Responsible for managing the daily operations of a dental office
Ensuring that patients receive high-quality dental care in a welcoming and professional environment.
Overseeing administrative staff, maintaining financial records, and resolving patient matters and concerns.
Ensuring compliance with regulatory requirements and effective operation of the office.
Motivating and managing staff to deliver great patient experiences

Requirements

2-8 years of dental office management or equivalent experience
College preferred
Bilingual preferred
Overall Office efficiency and effectiveness.
Self-directed professional with excellent communication skills to successfully work with patients to meet their needs.
Leads, directs and works with Front Desk and Assistants to ensure a smooth run operation.
Works with Providers to ensure their schedules, notes, and support are first class.
Builds collaborative relationships

Benefits

Develops/maintains collaborative and professional relationships with all office team members to encourage a team effort in all clinical activities
Collaborate with Providers on nonclinical matters such as scheduling templates, office flow, patient experience, etc.
Trains, supervises, motivates, leads, and works alongside all Front Desk personnel, supporting in Front Desk duties such as monitoring no-shows, scheduling patients, rescheduling patients, answering patient calls, reviewing treatment plans with patients, and collecting payment obligations
Leads and motivates the office to achieve our overall goal to deliver great patient experiences every day
Coordinates trainings and professional development activities for the office
Facilitates office staff meetings to recognize team successes, communicate changes of policies and procedures, have performance discussions, and plan the day’s and week’s events
Have one-on-one meetings with each team member regularly to set clear expectations on performance
Works with the Chief Marketing Officer to implement marketing strategies fit for the need of the office and community
Maintains inventory of dental supplies, equipment, and medications, and orders new supplies as needed with dental assistants.
Monitors and ensures all systems used in the Office are operating effectively, and are consistently updated/maintained
Develop and implement office policies and procedures to ensure compliance with regulatory requirements and ensure efficient and effective operation of the office.
Ensure that the office is compliant with all federal, state, and local regulations, including HIPAA regulations.
Handle financial tasks, such as managing accounts receivable and payable, preparing financial reports, and managing the office budget.
Maintain accurate and up-to-date patient records, including dental history, medical history, and insurance information.
Takes pride in resolving patient matters and provides feedback to team on any relevant matters
Maintains continued checks on physical properties, equipment, and security to ensure proper working conditions and maximum security
Performs other duties as assigned

United Dental Partners

Open Positions (1)

Operations

Office Manager