Office Manager

Role Overview

• Responsible for managing the daily operations of a dental office
• Ensuring that patients receive high-quality dental care in a welcoming and professional environment.
• Overseeing administrative staff, maintaining financial records, and resolving patient matters and concerns.
• Ensuring compliance with regulatory requirements and effective operation of the office.
• Motivating and managing staff to deliver great patient experiences

Requirements

• 2-8 years of dental office management or equivalent experience
• College preferred
• Bilingual preferred
• Overall Office efficiency and effectiveness.
• Self-directed professional with excellent communication skills to successfully work with patients to meet their needs.
• Leads, directs and works with Front Desk and Assistants to ensure a smooth run operation.
• Works with Providers to ensure their schedules, notes, and support are first class.
• Builds collaborative relationships

Benefits

• Develops/maintains collaborative and professional relationships with all office team members to encourage a team effort in all clinical activities
• Collaborate with Providers on nonclinical matters such as scheduling templates, office flow, patient experience, etc.
• Trains, supervises, motivates, leads, and works alongside all Front Desk personnel, supporting in Front Desk duties such as monitoring no-shows, scheduling patients, rescheduling patients, answering patient calls, reviewing treatment plans with patients, and collecting payment obligations
• Leads and motivates the office to achieve our overall goal to deliver great patient experiences every day
• Coordinates trainings and professional development activities for the office
• Facilitates office staff meetings to recognize team successes, communicate changes of policies and procedures, have performance discussions, and plan the day’s and week’s events
• Have one-on-one meetings with each team member regularly to set clear expectations on performance
• Works with the Chief Marketing Officer to implement marketing strategies fit for the need of the office and community
• Maintains inventory of dental supplies, equipment, and medications, and orders new supplies as needed with dental assistants.
• Monitors and ensures all systems used in the Office are operating effectively, and are consistently updated/maintained
• Develop and implement office policies and procedures to ensure compliance with regulatory requirements and ensure efficient and effective operation of the office.
• Ensure that the office is compliant with all federal, state, and local regulations, including HIPAA regulations.
• Handle financial tasks, such as managing accounts receivable and payable, preparing financial reports, and managing the office budget.
• Maintain accurate and up-to-date patient records, including dental history, medical history, and insurance information.
• Takes pride in resolving patient matters and provides feedback to team on any relevant matters
• Maintains continued checks on physical properties, equipment, and security to ensure proper working conditions and maximum security
• Performs other duties as assigned