Convert patient voicemails into telephone encounters and route appropriately
Monitor and respond to incoming inbox messages
Assist with FMLA and disability paperwork coordination
Support patient intake coordination and intake management
Assist with prior authorizations and insurance documentation
Enter and manage information within the electronic health record (EHR)
Scribing into electronic health record (EHR)
Communicate with internal clinical and administrative teams to resolve patient needs
Maintain professionalism, accuracy, and confidentiality at all times
Support a high-volume healthcare environment while maintaining attention to detail.

Minimum 2 years experience working with U.S. healthcare systems
Experience with medical administrative tasks such as prior authorizations, inbox management, or intake coordination
Experience using EHR/EMR systems (Epic experience preferred)
Experience communicating with patients or clinical staff
Excellent written and spoken English communication skills
Strong organizational and multitasking abilities
High attention to detail
Ability to work independently in a remote environment
Reliable internet connection and quiet work environment
Candidates with one of the following are highly preferred:
Registered Nurse (RN)
Pharmacy background
Medical administrative experience supporting U.S. healthcare practices
Ability to support U.S. clinic hours

Genesis Orthopedics & Sports Medicine

Open Positions (1)