Healthcare Virtual Assistant
Colombia
Full Time
1 hour ago
No H1B
Key skills
Communication
About this role
Role Overview
- Convert patient voicemails into telephone encounters and route appropriately
- Monitor and respond to incoming inbox messages
- Assist with FMLA and disability paperwork coordination
- Support patient intake coordination and intake management
- Assist with prior authorizations and insurance documentation
- Enter and manage information within the electronic health record (EHR)
- Scribing into electronic health record (EHR)
- Communicate with internal clinical and administrative teams to resolve patient needs
- Maintain professionalism, accuracy, and confidentiality at all times
- Support a high-volume healthcare environment while maintaining attention to detail.
Requirements
- Minimum 2 years experience working with U.S. healthcare systems
- Experience with medical administrative tasks such as prior authorizations, inbox management, or intake coordination
- Experience using EHR/EMR systems (Epic experience preferred)
- Experience communicating with patients or clinical staff
- Excellent written and spoken English communication skills
- Strong organizational and multitasking abilities
- High attention to detail
- Ability to work independently in a remote environment
- Reliable internet connection and quiet work environment
- Candidates with one of the following are highly preferred:
- Registered Nurse (RN)
- Pharmacy background
- Medical administrative experience supporting U.S. healthcare practices
- Ability to support U.S. clinic hours
Benefits
- Flexible schedule
- Paid time off