Role Overview

Diagnose root causes of product returns and carry out refurbishment of returned or broken water home systems, following specifications and training provided by the Quality Manager
Ensure all repairs are completed correctly the first time to prevent repeat returns
Maintain high standards of technical accuracy and attention to detail
Collaborate with the Quality Manager to identify recurring issues and suggest process improvements that enhance repair quality and reduce future returns
Cover your allocated region and assist others in your team if needed
100% attended as promised to all jobs allocated to you ensuring we never let our customers down
High completion rate for all jobs either installing or repairing water systems for our customers
Carrying out repairs to our water home systems.
Always identifying and fixing the issue first time, avoiding return visits
Ensure customers are delighted with their home water system returned to full working order.
Install water systems in customers’ homes.
Ensure all work is completed to the highest standards, plumbing is error free and kitchen is left clean and tidy.
Set up and demonstrated the water system for the customer, ensuring they enjoy all the amazing features of Our taap.
Be a valued member of the team communicating with your regional lead to continue to improve results in your region
Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved
Step up to support when your regional team needs help to complete jobs and ensure we don’t let customers down
Follow all Stand Operating Procedures and defined processes, accurately recording information in our systems
Record all stock consumption accurately in our systems to ensure your van stock aligns to system counts
Complete all stock takes accurately and on time

Requirements

Minimum 1 years’ experience in similar role
GCSE or equivalent by experience
Full clean UK driving license
Forklift license is preferred but not essential as training will be provided
Problem-solving skills that make challenges disappear
Tackle basic plumbing tasks with ease – we're looking for someone who can navigate pipes like Mario (or Luigi!)
A track record of being as reliable as our purified water – we want someone who's as dependable as the sunrise
Work independently like a pro and know how to juggle priorities
Ability to be a team player, and work well under pressure
Problem solving and conflict resolutions skills.
Experience implementing process improvements.

Benefits

23 days holiday plus bank holidays
Monthly on target bonus
Sleek Uniform provided
All travel expenses paid for
Company events
Wellbeing App with lifestyle discounts
Complimentary our taap water bar
Company vehicle

Our Taap

Open Positions (1)

Other

Refurb Centre Technician / Field Service Engineer