Key skills
CommunicationProblem Solving
About this role
Role Overview
- Diagnose root causes of product returns and carry out refurbishment of returned or broken water home systems, following specifications and training provided by the Quality Manager
- Ensure all repairs are completed correctly the first time to prevent repeat returns
- Maintain high standards of technical accuracy and attention to detail
- Collaborate with the Quality Manager to identify recurring issues and suggest process improvements that enhance repair quality and reduce future returns
- Cover your allocated region and assist others in your team if needed
- 100% attended as promised to all jobs allocated to you ensuring we never let our customers down
- High completion rate for all jobs either installing or repairing water systems for our customers
- Carrying out repairs to our water home systems.
- Always identifying and fixing the issue first time, avoiding return visits
- Ensure customers are delighted with their home water system returned to full working order.
- Install water systems in customers’ homes.
- Ensure all work is completed to the highest standards, plumbing is error free and kitchen is left clean and tidy.
- Set up and demonstrated the water system for the customer, ensuring they enjoy all the amazing features of Our taap.
- Be a valued member of the team communicating with your regional lead to continue to improve results in your region
- Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved
- Step up to support when your regional team needs help to complete jobs and ensure we don’t let customers down
- Follow all Stand Operating Procedures and defined processes, accurately recording information in our systems
- Record all stock consumption accurately in our systems to ensure your van stock aligns to system counts
- Complete all stock takes accurately and on time
Requirements
- Minimum 1 years’ experience in similar role
- GCSE or equivalent by experience
- Full clean UK driving license
- Forklift license is preferred but not essential as training will be provided
- Problem-solving skills that make challenges disappear
- Tackle basic plumbing tasks with ease – we're looking for someone who can navigate pipes like Mario (or Luigi!)
- A track record of being as reliable as our purified water – we want someone who's as dependable as the sunrise
- Work independently like a pro and know how to juggle priorities
- Ability to be a team player, and work well under pressure
- Problem solving and conflict resolutions skills.
- Experience implementing process improvements.
Benefits
- 23 days holiday plus bank holidays
- Monthly on target bonus
- Sleek Uniform provided
- All travel expenses paid for
- Company events
- Wellbeing App with lifestyle discounts
- Complimentary our taap water bar
- Company vehicle