Lead the in-product customer experience across JamLoop's customer platform.
Drive feature adoption, customer engagement, onboarding, and retention through thoughtful in-product experiences.
Own the strategy and execution of how customers discover, learn, and engage with product capabilities.
Establish a scalable approach to in-product engagement.
Improve customer adoption of key features and create a more intentional customer journey.

3+ years of Product Management experience in SaaS, AdTech, MarTech, or related technology environments
Experience improving onboarding, feature adoption, engagement, or retention within a software product
Experience using product telemetry, customer behavior data, and user feedback to identify opportunities and measure impact
Hands-on experience with in-product engagement platforms such as Pendo, Intercom, Appcues, Product Fruits, WalkMe, Chameleon, or similar tools
Strong understanding of how to design, launch, and optimize onboarding flows, product tours, tooltips, checklists, announcements, and feature adoption programs
Excellent communication skills and the ability to align Product, Engineering, Design, Product Marketing, and Customer Success
Proven ability to independently own initiatives from concept through launch

Nice-to-Haves

Experience in advertising technology, media, marketing technology, or performance marketing
Experience with product analytics and telemetry platforms such as Amplitude, Mixpanel, Heap, PostHog, or similar tools
Experience partnering closely with Product Marketing on feature launches, customer education, and adoption strategies
Startup or high-growth company experience

JamLoop offers comprehensive medical, dental, vision, 401K.
Our Unlimited Time Off policy encourages you to take time off when you need it because we know and value how hard you work.

JamLoop

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