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Role Overview

Provide level 1 and 2 IT support to end users.
Manage requests and incidents using Jira Service Management.
Assist users with the use and adoption of office productivity tools.
Install, configure, maintain and troubleshoot workstations and peripherals.
Participate in first-line network troubleshooting.
Apply and enforce cybersecurity best practices.
Write and update technical procedures and internal documentation.
Contribute to the deployment of new hardware and software.

Requirements

Strong familiarity with Windows environments (workstations, O365, Active Directory).
Knowledge of networks: basic understanding of LAN, Wi‑Fi, VLANs, and IP addressing.
Proficiency with support and asset management tools: Jira Service Management, NinjaOne, GLPI.
Skills in hardware installation, configuration and troubleshooting (PCs, monitors, printers, etc.).
Awareness of cybersecurity best practices.
English proficiency desirable (reading technical documentation, occasional communication).

Benefits

Meal vouchers
Company supplementary health insurance (mutuelle)
50% reimbursement of public transport costs

Forsee Power

Open Positions (1)

Customer Service

IT Technician