Key skills
Active DirectoryJiraCommunication
About this role
Role Overview
- Provide level 1 and 2 IT support to end users.
- Manage requests and incidents using Jira Service Management.
- Assist users with the use and adoption of office productivity tools.
- Install, configure, maintain and troubleshoot workstations and peripherals.
- Participate in first-line network troubleshooting.
- Apply and enforce cybersecurity best practices.
- Write and update technical procedures and internal documentation.
- Contribute to the deployment of new hardware and software.
Requirements
- Strong familiarity with Windows environments (workstations, O365, Active Directory).
- Knowledge of networks: basic understanding of LAN, Wi‑Fi, VLANs, and IP addressing.
- Proficiency with support and asset management tools: Jira Service Management, NinjaOne, GLPI.
- Skills in hardware installation, configuration and troubleshooting (PCs, monitors, printers, etc.).
- Awareness of cybersecurity best practices.
- English proficiency desirable (reading technical documentation, occasional communication).
Benefits
- Meal vouchers
- Company supplementary health insurance (mutuelle)
- 50% reimbursement of public transport costs