You support our customers by telephone with questions about our software
Receive and process technical tickets, including remote support and database corrections
You handle technical issues, document customer inquiries and create user documentation and instructions
You analyze and document feature requests to improve the software and forward them to the development team
You conduct online training sessions for customers and colleagues and take part in further training
You ensure compliance with our quality standards and contribute to the continuous improvement of our customer service

A remarkable working atmosphere in a successful, growth-oriented company
Exciting tasks in an open, collegial and agile work environment with flat hierarchies
Room for independent responsibility and active participation in shaping company culture
An interesting, varied and responsible role
Performance-based pay and social benefits
Comprehensive onboarding, good development prospects and extensive training opportunities
Flexible working hours and remote work options
Extensive benefits such as free soft drinks, corporate fitness, company pension scheme, supplementary health insurance and employee events

Poseidon Services GmbH

Open Positions (1)