Application IT Support Specialist, 2nd Level

Role Overview

• You support our customers by telephone with questions about our software
• Receive and process technical tickets, including remote support and database corrections
• You handle technical issues, document customer inquiries and create user documentation and instructions
• You analyze and document feature requests to improve the software and forward them to the development team
• You conduct online training sessions for customers and colleagues and take part in further training
• You ensure compliance with our quality standards and contribute to the continuous improvement of our customer service

Requirements

• Completed commercial or IT-technical vocational training
• Ideally, experience in customer service and an affinity for IT systems
• Proficient in common MS Office applications
• Strong service orientation and the ability to convey knowledge
• Experience with ERP/merchandise management systems is desirable
• Experience with ticketing systems is an advantage
• Enjoy working in a team and have a hands-on mentality
• Good German and English skills, both written and spoken

Benefits

• A remarkable working atmosphere in a successful, growth-oriented company
• Exciting tasks in an open, collegial and agile work environment with flat hierarchies
• Room for independent responsibility and active participation in shaping company culture
• An interesting, varied and responsible role
• Performance-based pay and social benefits
• Comprehensive onboarding, good development prospects and extensive training opportunities
• Flexible working hours and remote work options
• Extensive benefits such as free soft drinks, corporate fitness, company pension scheme, supplementary health insurance and employee events