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Role Overview

Assist the manager in their duties and act as the point of contact in their absence
Meet performance targets (quality and productivity)
Participate in onboarding and training (initial and ongoing) and support for employees
Contribute to the department’s operations: create schedules and assign tasks
Monitor activity and oversee agents and the point of reference
Perform analysis, monitoring, and control of files
Assist in analyzing productivity statistics
Carry out processing tasks or complex duties to support the team.

Requirements

3 years of experience in insurance or a similar role
Minimum education: Bachelor's degree (Bac +3 or equivalent)
Interest in team management and employee support
Strong interpersonal skills and empathy
Expected adaptability and attention to detail.

Benefits

Base salary starting at €31,000 gross per year + variable compensation
Profit-sharing bonus
Seniority bonus
Possibility to work remotely
Meal vouchers worth €11 with 59% employer contribution
Company health insurance provided
100% coverage of public transport costs

Groupe Santiane

Open Positions (1)

Operations

Assistant Manager, Back Office