Assistant Manager, Back Office

Role Overview

• Assist the manager in their duties and act as the point of contact in their absence
• Meet performance targets (quality and productivity)
• Participate in onboarding and training (initial and ongoing) and support for employees
• Contribute to the department’s operations: create schedules and assign tasks
• Monitor activity and oversee agents and the point of reference
• Perform analysis, monitoring, and control of files
• Assist in analyzing productivity statistics
• Carry out processing tasks or complex duties to support the team.

Requirements

• 3 years of experience in insurance or a similar role
• Minimum education: Bachelor's degree (Bac +3 or equivalent)
• Interest in team management and employee support
• Strong interpersonal skills and empathy
• Expected adaptability and attention to detail.

Benefits

• Base salary starting at €31,000 gross per year + variable compensation
• Profit-sharing bonus
• Seniority bonus
• Possibility to work remotely
• Meal vouchers worth €11 with 59% employer contribution
• Company health insurance provided
• 100% coverage of public transport costs