Role Overview

Serve as the initial point of contact for infrastructure, systems, and application support across all business areas, providing L1 triage and resolution for user issues involving endpoints, collaboration tools, SaaS apps, and on-premises services; escalate unresolved or complex cases according to company SOPs.
Manage the joiner, mover, and leaver processes by delivering Day 1 readiness for new employees, maintaining accurate records for staff transitions, ensuring timely deprovisioning, and upholding strict license management and hygiene.
Manage and monitor backup systems such as Veeam and Azure Backups, ensuring regular backup schedules are maintained and performing restoration tasks as needed to support business continuity.
Build and maintain endpoints using Microsoft Intune and Autopilot, ensuring that all devices are patched, compliant, and accurately tracked in the asset register.
Maintain high service desk standards by creating well-categorized tickets, leveraging the knowledge base, and actively contributing to SOP and KB documentation.
Assist with procurement and RMA processes for peripherals and accessories, coordinating effectively with vendors and internal stakeholders.
Administer basic Azure and directory services, including group access, app assignment, portal checks, reporting, and triaging identity and access tickets.
Troubleshoot connectivity issues such as Wi-Fi and VPN problems, verify DNS and DHCP settings, diagnose network issues, escalate cases as needed, and assist with firewall and access requests.
Handle routine operational tasks such as directory services, printer management, file share administration, remote access setup, and standard application provisioning, while ensuring documentation and compliance are maintained.

Requirements

3+ years’ experience in a IT Systems / Support Administration role.
A degree in Information Technology, Computer Science, or related field.
Experience working in Azure environment ( AZ900 Certification is favourable )
Experience in automation , developing and implementing comprehensive workflows , particularly with tools such as PowerShell, Power automate , Microsoft Endpoint Manager, and Intune, is highly valued.
Strong end-user expertise across various platforms and technologies like Remote Access, and Cloud-based productivity applications such as O365 and OneDrive.
Highly motivated, with a self-starting problem-solving mindset.
A strong interest in the latest technology and keeping up to date with new systems, process and services which can bring benefits to the team and company.
Excellent communication and interpersonal skills, with a proven ability to engage effectively with both highly technical teams and less technical stakeholders.

Tech Stack

Azure
Cloud
DNS

Benefits

25 days Annual Leave
Private pension
Bonus scheme
Private health
Life assurance

DOCOsoft

Open Positions (1)

Operations

IT System Administrator