Own and administer the core Client Success technology stack (driven largely in HubSpot), ensuring these systems sync seamlessly with Sales and Marketing tools to maintain a unified revenue engine.
Partner with leaders across Client Success, Sales, and Marketing to design workflows that ensure a smooth “hand-off” from closed-won deals to onboarding and long-term retention.
Optimize operations across the entire customer journey, focusing on onboarding and adoption while identifying expansion signals that Sales can act upon.
Build and maintain dashboards that provide a 360-degree view of the customer, linking CX performance metrics (retention, health) to top-line revenue goals.
Proactively identify friction points in the customer lifecycle to reduce manual work, improve data hygiene, and automate the “reneal-to-lead” feedback loop.
Serve as a trusted operational partner, helping all revenue-facing teams work more efficiently through smarter automation and cleaner data.

A strong understanding of the “leads-to-renewals” journey, including specific expertise in CS metrics (GRR, NRR, NPS) and how they impact company-wide revenue.
The ability to translate complex business needs into scalable system requirements that don’t just solve a CS problem, but improve the overall revenue process.
Exceptional analytical skills with a focus on how data moves between different platforms– ensuring no information is lost between Sales and Client Success.
Proven ability to work across departments and communicate technical solutions to non-technical stakeholders in Sales, Marketing, and Finance.

Benefit from a generous employer contribution towards health insurance, with a variety of plans that include dental and vision coverage.
Enjoy employer contributions to your HSA, and take advantage of HSA/FSA programs to maximize your tax savings.
Secure your future with our 401(k) plan featuring company-matching contributions.
We offer paid parental leave, so you can prioritize what matters most—your family.
Enjoy unlimited PTO and 12 company holidays to recharge and refresh.
Celebrate your birthday with a day off, and enjoy Flex Fridays, where every third Friday of the month is yours to unwind.
Work in a flexible, remote environment that suits your lifestyle, with a top-tier WFH setup provided when you join.
Participate in our professional development program to expand your skills and advance your career.
Make a difference in your community with two paid volunteer days each year at a charity of your choice.

Consensus

Open Positions (1)