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Role Overview

Manage the full cycle of customer bookings, including creation, modification, and cancellation
Provide specialized support to our travel partners
Ensure high-quality customer service, with attention to detail and personalization
Contribute to the continuous improvement of our services and processes

Requirements

Degree in Tourism or similar
Minimum 1 year of professional experience in a travel agency or tour operator
Proficiency with airline booking systems (GDS), preferably Amadeus and/or Galileo
Strong customer service orientation, with friendliness and professionalism
Availability for night shifts
Fluency in Portuguese and English

Benefits

Competitive salary based on experience and expertise
Annual performance-based bonus
AdvanceCare health insurance
24 days of annual leave (including your birthday off)
Hybrid working model
Extra benefits for night shifts
Travel perks at net rates

My Favourite Spot

Open Positions (1)

Customer Service

Booking & Support Specialist, English Speaker