Booking & Support Specialist, English Speaker
Portugal
Full Time
2 hours ago
About this role
Role Overview
- Manage the full cycle of customer bookings, including creation, modification, and cancellation
- Provide specialized support to our travel partners
- Ensure high-quality customer service, with attention to detail and personalization
- Contribute to the continuous improvement of our services and processes
Requirements
- Degree in Tourism or similar
- Minimum 1 year of professional experience in a travel agency or tour operator
- Proficiency with airline booking systems (GDS), preferably Amadeus and/or Galileo
- Strong customer service orientation, with friendliness and professionalism
- Availability for night shifts
- Fluency in Portuguese and English
Benefits
- Competitive salary based on experience and expertise
- Annual performance-based bonus
- AdvanceCare health insurance
- 24 days of annual leave (including your birthday off)
- Hybrid working model
- Extra benefits for night shifts
- Travel perks at net rates