Role Overview

Develop, implement, and continuously improve operational processes across the organization.
Identify bottlenecks, inefficiencies, and areas for automation.
Drive standardization and documentation of internal workflows and procedures.
Set and monitor organizational performance metrics and recommend improvements.
Execute company-wide operational initiatives and strategic projects.
Ensure projects remain on schedule, within scope, and aligned with business objectives.
Coordinate resources across departments to meet deadlines and service commitments.
Maintain accountability through project tracking systems and status reporting.
Partner with department leaders to improve collaboration and operational effectiveness.
Facilitate communication between Sales, Service Delivery, Security, Finance, HR, and Executive teams.
Support leadership in implementing organizational priorities and company initiatives.
Assist with scaling operations to support continued growth.
Develop and maintain KPI dashboards for executive leadership.
Analyze operational data to identify trends and opportunities for improvement.
Prepare executive reports and recommendations based on business performance.
Track service delivery metrics, utilization, profitability, and operational health indicators.
Assist with workforce planning and capacity management.
Support hiring and onboarding initiatives in partnership with HR.
Monitor team utilization and operational efficiency.
Ensure operational resources are aligned with company goals and growth forecasts.
Evaluate and implement tools that improve operational efficiency.
Work closely with Rhymetec’s AI initiatives to identify opportunities for automation.
Support integration of operational systems and reporting platforms.
Promote adoption of technology solutions that improve employee productivity and client outcomes.
Ensure operational processes align with internal policies and industry best practices.
Support quality assurance initiatives across service delivery teams.
Assist with internal audits, documentation reviews, and operational governance programs.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or related field.
5+ years of operations, project management, or business management experience.
Experience working within a professional services, consulting, technology, or cybersecurity organization.
Strong analytical and problem-solving abilities.
Exceptional organizational and project management skills.
Advanced proficiency with Microsoft Office, Google Workspace, and reporting tools.
Excellent communication and leadership skills.
Experience in cybersecurity, compliance, managed services, or SaaS environments is preferred.
Experience managing operational KPIs and executive reporting is preferred.
Familiarity with project management methodologies and operational frameworks is preferred.
Experience implementing automation and AI-driven business processes is preferred.
PMP, Lean Six Sigma, or related operational certifications is preferred.

Tech Stack

Cyber Security
PMP

Benefits

Employee Covered Medical Premiums (100%)
Dental and Vision Benefits
Company Paid Life Insurance
PTO and Sick Time, 11 Paid Holidays
Professional Development Opportunities
401K Retirement Company Match (3%)
Summer Friday’s!

Rhymetec

Open Positions (1)

Operations

Operations Manager