Key skills
Cyber SecurityPMPAISaaSLeadershipProject ManagementCommunicationCollaborationSales
About this role
Role Overview
- Develop, implement, and continuously improve operational processes across the organization.
- Identify bottlenecks, inefficiencies, and areas for automation.
- Drive standardization and documentation of internal workflows and procedures.
- Set and monitor organizational performance metrics and recommend improvements.
- Execute company-wide operational initiatives and strategic projects.
- Ensure projects remain on schedule, within scope, and aligned with business objectives.
- Coordinate resources across departments to meet deadlines and service commitments.
- Maintain accountability through project tracking systems and status reporting.
- Partner with department leaders to improve collaboration and operational effectiveness.
- Facilitate communication between Sales, Service Delivery, Security, Finance, HR, and Executive teams.
- Support leadership in implementing organizational priorities and company initiatives.
- Assist with scaling operations to support continued growth.
- Develop and maintain KPI dashboards for executive leadership.
- Analyze operational data to identify trends and opportunities for improvement.
- Prepare executive reports and recommendations based on business performance.
- Track service delivery metrics, utilization, profitability, and operational health indicators.
- Assist with workforce planning and capacity management.
- Support hiring and onboarding initiatives in partnership with HR.
- Monitor team utilization and operational efficiency.
- Ensure operational resources are aligned with company goals and growth forecasts.
- Evaluate and implement tools that improve operational efficiency.
- Work closely with Rhymetec’s AI initiatives to identify opportunities for automation.
- Support integration of operational systems and reporting platforms.
- Promote adoption of technology solutions that improve employee productivity and client outcomes.
- Ensure operational processes align with internal policies and industry best practices.
- Support quality assurance initiatives across service delivery teams.
- Assist with internal audits, documentation reviews, and operational governance programs.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or related field.
- 5+ years of operations, project management, or business management experience.
- Experience working within a professional services, consulting, technology, or cybersecurity organization.
- Strong analytical and problem-solving abilities.
- Exceptional organizational and project management skills.
- Advanced proficiency with Microsoft Office, Google Workspace, and reporting tools.
- Excellent communication and leadership skills.
- Experience in cybersecurity, compliance, managed services, or SaaS environments is preferred.
- Experience managing operational KPIs and executive reporting is preferred.
- Familiarity with project management methodologies and operational frameworks is preferred.
- Experience implementing automation and AI-driven business processes is preferred.
- PMP, Lean Six Sigma, or related operational certifications is preferred.
Tech Stack
- Cyber Security
- PMP
Benefits
- Employee Covered Medical Premiums (100%)
- Dental and Vision Benefits
- Company Paid Life Insurance
- PTO and Sick Time, 11 Paid Holidays
- Professional Development Opportunities
- 401K Retirement Company Match (3%)
- Summer Friday’s!