Role Overview

Serve as the primary point of contact for all HR-related inquiries from Canadian employees, delivering prompt, friendly, and solution-oriented support.
Own and manage the onboarding process for all new hires in Canada, liaising with internal departments and ensuring full documentation.
Manage the offboarding process (terminations, resignations, mutual separations), including document handover, system updates, and compliance checks.
Maintain and update internal systems, trackers, and controls to reflect any changes in employee data or status.
Handle employee benefits and pension administration, including enrollments, changes, renewals, and communication with third-party vendors.
Collaborate with the payroll team to ensure timely input of employee data for payroll runs (onboarding, offboarding, salary/position updates, time off).
Work with the Sales and Portfolio Managers to coordinate timely onboarding for new hires.
Partner with the regional HR department to ensure all onboarding materials and documentation are current and compliant.
Process and manage employee vacation, sick leave, maternity/paternity leave, and other statutory or company-specific leaves, ensuring compliance and proper tracking.
Support and coordinate the expense reimbursement process when needed.
Process timeclock hours and timesheets where applicable and ensure accuracy for payroll input.
Establish and foster trusting, long-term relationships with employees throughout their assignment lifecycle.
Stay current with updates to Canadian labor law, tax obligations, and compliance regulations; assist in maintaining documentation and executing compliance reviews.
Draft and manage HR-related documents such as employment contract addendums, work certification letters, and other legally required documentation.
Collaborate with internal departments—including Payroll, Legal, and Portfolio Management—to ensure accurate, compliant, and consistent HR practices.
Adapt HR support to the needs of different business units while ensuring alignment with corporate objectives and HR standards.
Effectively prioritize and manage multiple projects and deadlines in a high-paced, evolving environment.

Requirements

Minimum of 2–3 years of hands-on HR experience in Canada.
Solid knowledge of Canadian employment law, HR operations, and employee relations.
Experience working with provincial variations in labor legislation is strongly preferred.
Proficiency in Microsoft Office Suite, especially Excel, Word, Teams, and SharePoint.
Familiarity with HRIS and payroll tools (e.g., ADP Workforce Now, Manulife, etc.) for data management, reporting, and benefits administration.
Comfortable with technology-driven processes, including digital workflows, AI tools, and business applications.
Proven ability to manage employee benefits, including enrollment processes, annual renewals, and vendor invoice analysis.
Experience with U.S. HR policies or systems is a plus.
Fluency in English is required; French or Spanish is a strong asset.
Strong attention to detail and excellent organizational skills.
Excellent interpersonal skills with the ability to build trust and rapport across teams.
Clear and confident verbal and written communication skills, capable of conveying complex information simply.
Empathetic with a solutions-oriented approach to problem-solving.
Positive attitude with the ability to adapt in a fast-paced, dynamic environment.
Proven ability to remain flexible, handle ambiguity, and confidently make decisions using sound judgment.
High level of integrity, professionalism, and discretion when dealing with sensitive information.
Self-driven and comfortable working independently while contributing to cross-functional teams.

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HR Specialist