Resolve inbound provider, customer, and patient inquiries
Support the team in achieving revenue targets, reducing customer churn, and ramping current accounts
Responsible for ensuring the voice of the customer is being heard
Use email, chat, and phone to engage with requesters and resolve concerns within our service standard
Perform customer outreach to ensure electronic signatures and other documentation are received in a timely manner
Build and maintain strong customer relationships
Communicate Marble's product clearly to external and internal stakeholders
Understand and implement customer satisfaction measures: NPS & satisfaction ratings of clients, client feedback messages, and other diagnostic tools to report satisfaction
Report on internal and external barriers and create action plans to resolve these barriers

1-2 years of customer support experience
Exceptional written and verbal communication skills
Demonstrated behaviors that reinforce Marbles values: Hunger, Humility, and Care

An opportunity to have an outsized impact at an early-stage technology company focused on solving critically important and valuable consumer healthcare data challenges
Amazing culture powered by an inspired, highly collaborative team that believes in Marble core values: Hunger, Humility, and Care
Excellent visibility, growth, and personal development potential

Marble

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