Key skills
Communication
About this role
Role Overview
- Resolve inbound provider, customer, and patient inquiries
- Support the team in achieving revenue targets, reducing customer churn, and ramping current accounts
- Responsible for ensuring the voice of the customer is being heard
- Use email, chat, and phone to engage with requesters and resolve concerns within our service standard
- Perform customer outreach to ensure electronic signatures and other documentation are received in a timely manner
- Build and maintain strong customer relationships
- Communicate Marble's product clearly to external and internal stakeholders
- Understand and implement customer satisfaction measures: NPS & satisfaction ratings of clients, client feedback messages, and other diagnostic tools to report satisfaction
- Report on internal and external barriers and create action plans to resolve these barriers
Requirements
- 1-2 years of customer support experience
- Exceptional written and verbal communication skills
- Demonstrated behaviors that reinforce Marbles values: Hunger, Humility, and Care
Benefits
- An opportunity to have an outsized impact at an early-stage technology company focused on solving critically important and valuable consumer healthcare data challenges
- Amazing culture powered by an inspired, highly collaborative team that believes in Marble core values: Hunger, Humility, and Care
- Excellent visibility, growth, and personal development potential