Serve as the primary point of contact for assigned client accounts, building strong relationships and ensuring a positive overall customer experience
Develop and maintain a thorough understanding of client requirements, operational expectations, and business objectives
Partner closely with operational leaders and support teams to ensure service delivery remains aligned with client expectations and contractual obligations
Facilitate clear communication between clients and internal stakeholders
Participate in regular client meetings and business reviews to discuss service performance, priorities, challenges, and opportunities for improvement
Monitor account performance and customer feedback, identifying trends and opportunities to enhance service quality
Proactively address client concerns and coordinate resources across the organization to resolve issues effectively
Support the implementation of new initiatives, process improvements, and operational changes affecting assigned accounts
Maintain accurate account documentation, action plans, meeting notes, and performance reporting

Bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field preferred
3–5 years of experience in account management, client services, customer experience, operations support, or a related field
Knowledge of account management, customer service, and client relationship management practices
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Ability to manage multiple client accounts, prioritize competing demands, and follow through on commitments in a fast-paced environment
Strong communication, problem-solving, and relationship-building skills
Detail-oriented with the ability to analyze account performance and identify service issues
Demonstrated ability to coordinate activities, maintain accurate documentation, and communicate effectively with stakeholders at all levels
Strong organizational and time management skills with a focus on customer satisfaction and continuous improvement.

Competitive wage with a comprehensive benefits package
401(k) plan with company matching
Weekly pay for hourly-paid employees
Biweekly pay for salaried employees
Paid Time Off (PTO) and paid company holidays
A tuition reimbursement plan where employees are encouraged to continue their education and development

The Suddath Companies

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