Account Manager – Final Mile

Role Overview

• Serve as the primary point of contact for assigned client accounts, building strong relationships and ensuring a positive overall customer experience
• Develop and maintain a thorough understanding of client requirements, operational expectations, and business objectives
• Partner closely with operational leaders and support teams to ensure service delivery remains aligned with client expectations and contractual obligations
• Facilitate clear communication between clients and internal stakeholders
• Participate in regular client meetings and business reviews to discuss service performance, priorities, challenges, and opportunities for improvement
• Monitor account performance and customer feedback, identifying trends and opportunities to enhance service quality
• Proactively address client concerns and coordinate resources across the organization to resolve issues effectively
• Support the implementation of new initiatives, process improvements, and operational changes affecting assigned accounts
• Maintain accurate account documentation, action plans, meeting notes, and performance reporting

Requirements

• Bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field preferred
• 3–5 years of experience in account management, client services, customer experience, operations support, or a related field
• Knowledge of account management, customer service, and client relationship management practices
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
• Ability to manage multiple client accounts, prioritize competing demands, and follow through on commitments in a fast-paced environment
• Strong communication, problem-solving, and relationship-building skills
• Detail-oriented with the ability to analyze account performance and identify service issues
• Demonstrated ability to coordinate activities, maintain accurate documentation, and communicate effectively with stakeholders at all levels
• Strong organizational and time management skills with a focus on customer satisfaction and continuous improvement.

Benefits

• Competitive wage with a comprehensive benefits package
• 401(k) plan with company matching
• Weekly pay for hourly-paid employees
• Biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development