About Us

Eleven is a global hospitality and adventure company operating ski programs in Canada, the USA, France, Iceland, and Chile. Eleven Revelstoke Lodge, located in the heart of downtown Revelstoke, BC, is also home to the Quartermaster Eatery and Kingfisher Heli-Skiing. We offer exceptional lodging, fine dining, and private small group heli-skiing in the Monashee and Selkirk Mountains. Eleven maintains the strongest commitments to operational safety, staff development, and providing best-in-class guest experiences on a global scale.

Position Summary

Kingfisher Heliskiing seeks a Heli-Ski Operations Manager to lead our guide team and ski program. This role requires a certified Ski or Mountain guide with exceptional leadership, teamwork, and risk management skills. The ideal candidate is an IFMGA Mountain Guide with experience in diverse geographic regions, at least 10 years in the heli-ski industry, and 5 or more years as a Lead Guide or Supervisor. The position requires Revelstoke residency from mid-October through mid-April, with remote work possible for the remainder of the year. This position offers an exceptional opportunity to lead a world-class heli-ski operation in one of the world's premier mountain destinations while contributing to a global hospitality company committed to safety, excellence, and guest satisfaction. This is a full-time year round position earning an annual salary in the range of $100,000 - 120,000, depending on experience and qualifications.

Position Purpose

The Heli-Ski Operations Manager (OM) serves as the overall leader of the Kingfisher heli-ski program. This role owns and nurtures the company culture of safety, teamwork, and guest service. The OM works with the Eleven Ski Operations Manager to develop strategic priorities and facilitate alignment with global heli-ski programs, and with the Eleven Revelstoke Lodge Manager to ensure seamless transitions between the heli-ski and lodge experiences. The OM is the primary point of contact for external vendors and service providers.

Responsibilities/Duties/Functions/Tasks

Operations Management

Heli-ski program operational risk management
Seasonal guide staffing and scheduling
Aviation program oversight, tracking, and scheduling
Daily and seasonal record keeping and reporting
Fueling infrastructure management
Equipment inventory management

Team Leadership & Development

Planning and management of annual training and ongoing professional development.
Supervising Guide responsibilities per industry guidelines and internal standards.
Guide feedback and review process oversight and documentation
Professional mentoring and training

Guest Experience & Quality Assurance

Program guest satisfaction and experience quality assurance
Support effective collaboration with hospitality and culinary programs.
Ensure seamless integration between heli-ski and lodge experiences

Strategic Planning & External Relations

Annual budgeting and capital expenditure proposals
Collaboration with Eleven Ski Operations Manager on strategic priorities
Collaborative management of external relationships including:

First Nations
Province of British Columbia
HeliCat Canada
Aviation Providers

Coordinate and delegate execution of responsibilities with additional managers and staff

Off-Season Focus

Manage all tenure annual reporting requirements
Manage the procurement and maintenance of tenure Occupational Licenses
Plan and manage the tenure run development program
Manage all heli ski equipment inventory, inspection, and maintenance
Manage the permitting of fuel caches on BC MOF lands
Manage the inspection and maintenance of fuel and rescue caches
Manage the BC Wildfire Fuel Sales program
Collaborate with the General Manager to:
- Maintain regular weekday availability and coordinate any remote work scheduling
- Negotiate fuel cache contracts
- Propose and support summer and shoulder season activities outside of heli-skiing
- Propose initiatives to strengthen the company’s relationship with indigenous nations
- Support marketing with content creation and proofing
Collaborate with the Ski Operations Manager to:
- Propose labor budgets
- Propose capital expenditures
- Update and develop tenure documentation including but not limited to Tenure Management Plans and Joint Use Agreements
- Negotiate aviation contracts
- Compile and evaluate operational data
Ongoing development and documentation of program Standard Operating Procedures
Ongoing development of other program documentation including the Run Atlas, Mountain Operations Manual, Snow Safety Plan, and training materials
Execute additional seasonal and annual responsibilities as defined in the Manager SOPs

Qualifications

Certifications & Training

IFMGA Mountain Guide, ACMG Ski Guide, or equivalent
CAA Avalanche Operations Level 2 or equivalent
Current 80-hour first aid certificate

Experience and Skills

Minimum 10 years heli-ski experience
High-level operational risk management skills
High-level operational weather and avalanche forecasting skills

Special Position Requirements

Strong organization, communication, and computer skills
Strong work ethic, teamwork, and dynamic decision-making skills
Experience with professional mentoring and training
High-level self and social awareness
Ability to balance administrative and operational tasks
Ability to travel and guide in complex avalanche terrain
Helicopter operations
Rescue operations

Preferences

Professional avalanche forecasting and/or mitigation experience
Experience with remote weather, webcam, and communications infrastructure
Geographically diverse work experience
Experience working with high-end clientele
Revelstoke residency from November through April

Work Requirements

Canadian citizenship, permanent residency, or valid work permit
Expert skiing or snowboarding skills
Ability to work all day in extreme winter weather environments
Ability to lift 50+ pounds repeatedly

Eleven Experience

Open Positions (1)

Operations

Heli Ski Operations Manager