DCM Services is an industry-leading provider of estate and specialty account resolution services. The Business Analyst role involves data analysis, reconciliation, and cross-functional collaboration to ensure data integrity and support various internal teams and clients.

Responsibilities:

Analyze client data files using robust account reconciliation methods to identify discrepancies, trends, and anomalies
Troubleshoot data irregularities and develop solutions to improve accuracy and data integrity
Support, troubleshoot, and improve file exchange processes (EDI, automated/manual transfers)
Evaluate impacts of file configurations on system performance and client deliverables
Work with internal teams (Operations, Accounting, Compliance, IT/EDI, PMO) to resolve data mapping issues, support audits, and implement process improvements
Partner with external clients to ensure smooth onboarding, conversions, and issue resolution
Participate in daily task rotation, ticket assignments, and exception reporting
Support team members during peak workload periods
Maintain thorough documentation for EDI processes, BA procedures, and client file transfer protocols
Ensure all documentation aligns with regulatory standards and internal policies
Adhere to all data security and privacy requirements, including those outlined in internal policies and client-specific guidelines
Perform additional assignments as needed to support business goals and evolving priorities

Requirements:

Strong understanding of business operations, accounting principles, financial concepts, and reconciliation processes
Ability to identify process optimization opportunities and support audit/compliance activities
Experience with data reconciliation and file transfer processes
Knowledge of EDI systems, data mapping, SQL, process automation, and data visualization tools
Excellent analytical and problem-solving abilities
Strong organizational skills; ability to manage competing priorities
Ability to work effectively across cross-functional teams
Strong written and verbal communication skills
Ability to translate technical concepts for non-technical stakeholders
Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field
3–5 years of experience in business analysis, data analysis, or similar roles
Ability to work at a desk/computer for extended periods
Strong problem-solving and research skills
Effective professional communication with clients and stakeholders
Proficient computer and documentation skills

DCM Services

Open Positions (1)

Data

Business Analyst