Business Analyst

DCM Services is an industry-leading provider of estate and specialty account resolution services. The Business Analyst role involves data analysis, reconciliation, and cross-functional collaboration to ensure data integrity and support various internal teams and clients.

Responsibilities:

• Analyze client data files using robust account reconciliation methods to identify discrepancies, trends, and anomalies
• Troubleshoot data irregularities and develop solutions to improve accuracy and data integrity
• Support, troubleshoot, and improve file exchange processes (EDI, automated/manual transfers)
• Evaluate impacts of file configurations on system performance and client deliverables
• Work with internal teams (Operations, Accounting, Compliance, IT/EDI, PMO) to resolve data mapping issues, support audits, and implement process improvements
• Partner with external clients to ensure smooth onboarding, conversions, and issue resolution
• Participate in daily task rotation, ticket assignments, and exception reporting
• Support team members during peak workload periods
• Maintain thorough documentation for EDI processes, BA procedures, and client file transfer protocols
• Ensure all documentation aligns with regulatory standards and internal policies
• Adhere to all data security and privacy requirements, including those outlined in internal policies and client-specific guidelines
• Perform additional assignments as needed to support business goals and evolving priorities

Requirements:

• Strong understanding of business operations, accounting principles, financial concepts, and reconciliation processes
• Ability to identify process optimization opportunities and support audit/compliance activities
• Experience with data reconciliation and file transfer processes
• Knowledge of EDI systems, data mapping, SQL, process automation, and data visualization tools
• Excellent analytical and problem-solving abilities
• Strong organizational skills; ability to manage competing priorities
• Ability to work effectively across cross-functional teams
• Strong written and verbal communication skills
• Ability to translate technical concepts for non-technical stakeholders
• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field
• 3–5 years of experience in business analysis, data analysis, or similar roles
• Ability to work at a desk/computer for extended periods
• Strong problem-solving and research skills
• Effective professional communication with clients and stakeholders
• Proficient computer and documentation skills