Support Engineer – L1 Monitoring

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

We are seeking an initiative-taking L1 Monitoring Support Engineer for a 2-year fixed-term contract. In this role, you will be responsible for the real-time surveillance of our internal IT infrastructure. This is an internal-facing role, where you will provide high-level technical support and monitoring specifically for our internal teams and stakeholders to ensure seamless business operations.

Work Timings: Candidates must be flexible to work in 24/7 rotational shifts (including night and weekend coverage) to support our global infrastructure.

Contract duration: 2-year fixed term contract.

Responsibilities

Monitor internal system alerts and performance metrics to ensure 100% uptime for internal business tools.
Identify, document, and escalate technical issues to higher-level teams using Zendesk.
Perform basic troubleshooting within Linux and Windows environments to resolve internal service disruptions.
Utilize strong analytical skills to identify recurring patterns in system behaviourand suggest process improvements.
Function as the primary technical point of contact for internal clients only, ensuring professional and timely resolution of internal tickets.

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
A foundational understanding of how Operating Systems work and basic Linux command-line skills.
Strong analytical and critical thinking skillsto interpret complex monitoring data.
Familiarity with Zendesk for internal incident management and SLA trackingis a plus.
Excellent people skillsto collaborate effectively with internal departments.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

Mitsogo

Open Positions (1)

Engineering

L1 Monitoring Support Engineer