Identify and implement operational process and tool changes to enhance productivity and customer satisfaction.
Collaborate with operations, training, product, sales, marketing, business intelligence, and software teams to define and execute tool and process improvements.
Monitor metrics and surface early signals of inefficiencies or opportunities for improvement.
Establish partnerships with cross-functional teams to influence roadmaps that reduce inefficient demand and improve the customer experience.
Contribute to problem-solving by surfacing issues and helping to develop data-informed recommendations.
Support tracking of goals, metrics, and deliverables.
Share insights and observations that help evolve our field service strategy and execution over time.
Create and implement mechanisms to ensure and communicate progress, timing, and success of changes made in operational processes.

7+ years of cross functional process/service delivery experience
5+ years of team management experience in customer-facing operations
3+ years of working cross functionally with tech and non-tech teams
Experience defining process requirements and using data and metrics to determine improvements

100% of health insurance monthly premiums for employees
50% for dependents
Performance Bonus
Equity Stake
Up to $500 annual learning reimbursement
12 weeks of paid parental leave for all FTE employees (birthing and non-birthing) after 1 year
Four-week paid sabbatical leave after four years
Company-wide slack channels for support
Affinity groups for diverse employees

Omnidian

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