Provide day-to-day support for end-user Windows and Mac workstations, office software, and licensing.
Respond to global service desk tickets and deliver timely resolutions to technical issues.
Manage user account provisioning and permissions across various systems.
Maintain an accurate inventory of all IT assets and software licenses.
Support employee onboarding/offboarding for a global remote staff.
Execute technical tasks for infrastructure projects (e.g., OS version deployments, configuration updates) under senior guidance.
Partner with the Information Security Team and senior IT staff to swiftly execute tasks required to remediate security findings and vulnerabilities.

2+ years in IT support, system administration, or a related field.
Experience working with colleagues across multiple countries.
Proficiency in managing and troubleshooting both Mac and Windows systems.
Familiarity with ITIL lifecycle stages (Incident, Problem, and Change Management).
Demonstrated experience leveraging AI platforms (Gemini, Claude AI, etc.)
Experience with Google Workspace and/or Microsoft Azure.
Familiarity with VOIP, Enterprise Malware, CRM Platforms, and MDM solutions.
Understanding of networking (TCP/IP, DNS, DHCP, VLANs, routing, firewalls).
Experience with VPN technologies and client configuration.

Comprehensive Health Coverage: Your well-being is our priority. We cover 100% of health insurance monthly premiums for employees and 50% for your dependents.
Performance Bonus: Exceptional work deserves exceptional rewards. You’ll be eligible for bonuses that reflect your contributions to our collective success.
Equity Stake: We offer stock options so you can share in the long-term value you help create as we shape the future together.
Continuous Growth: We are a learning organization. To support your evolution, we provide up to $500 in annual learning reimbursement for courses, certifications, or conferences.
12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years.
Flexible work arrangements: This role will spend 3-5 days/week in office, with the exact schedule determined in collaboration with your manager and teammates.

System Specialist, IT

Key skills