Actively improve the customer experience;
Work with clients and their employees to identify problems and advise on the solution;
Recreate, troubleshoot and independently investigate reported issues;
Collaborate with development teams, identify errors and report bugs via internal helpdesk;
Master the support channels: Ventrata Chat, Slack and Helpdesk;
Help with client onboarding and uploading data to our systems;
Supporting internal teams with tasks beyond the job description.

You are looking for a huge challenge;
You are interested in technology, you are curious about systems, software, and hardware, and you are a fast learner;
You are an open-minded person always looking for feedback and ways to improve;
You take pleasure and pride in your work;
You do wanna grow with the company;
You have excellent communication and interpersonal skills;
B2 English & French mandatory;
Analytical mind and problem-solving attitude;
Ability to effectively describe and document issues;
Attention to detail;
Ability to work independently and as a part of a team.

Want to know more?

Work from anywhere – remotely or from our offices in Brno and Lisbon;
Monday to Friday shifts: 9 AM
5 PM CET;
Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile;
Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work;
Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity;
24 days of paid vacation;
We’re a group of motivated, curious, and international collaborators who enjoy what we do;
Team building and company remote office. Sounds boring? The whole team met in Spain, Italy, France, and South Africa within the past few years.

Ventrata

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