Actively improve the customer experience;
Work with clients and their employees to identify problems and advise on the solution;
Recreate, troubleshoot and independently investigate reported issues;
Collaborate with development teams, identify errors and report bugs via internal helpdesk;
Master the support channels: Ventrata Chat, Slack and Helpdesk;
Help with client onboarding and uploading data to our systems;
Supporting internal teams with tasks beyond the job description.

You are looking for a huge challenge;
You are interested in technology, you are curious about systems, software, and hardware, and you are a fast learner;
You are an open-minded person always looking for feedback and ways to improve;
You take pleasure and pride in your work;
You do wanna grow with the company;
You have excellent communication and interpersonal skills;
B2 English & French mandatory;
Analytical mind and problem-solving attitude;
Ability to effectively describe and document issues;
Attention to detail;
Ability to work independently and as a part of a team.

Want to know more?

Work from anywhere – remotely or from our offices in Brno and Lisbon;
Monday to Friday shifts: 9 AM
5 PM CET;
Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile;
Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work;
Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity;
24 days of paid vacation;
We’re a group of motivated, curious, and international collaborators who enjoy what we do;
Team building and company remote office. Sounds boring? The whole team met in Spain, Italy, France, and South Africa within the past few years.

Technical Support Specialist, B2B, French

Key skills