Appriss Retail is a total retail loss solution company that helps retailers improve their operations and reduce losses. The Project Manager will be responsible for the successful implementation of SaaS projects, managing cross-functional teams to ensure timely delivery and customer satisfaction.

Responsibilities:

Own end-to-end delivery for new customer implementations and SOW work, building detailed project plans, driving cross-functional teams to clear milestones, and holding stakeholders accountable to schedule and scope
Manage scope, issue resolution, and risk across implementations, proactively escalating blockers to CS and Engineering before negative impact on timelines
Serve as the primary point of contact for customers throughout implementation — facilitating status calls, documenting decisions, and translating between business requirements and technical solution design
Track and report on project health using defined KPIs (on-time delivery, customer satisfaction, scope variance); surface patterns across the portfolio to drive process improvement to implementation methodology and SOW standards
Identify opportunities for product expansion within assigned customers, working with Sales and Customer Success Managers and handing off with enough context to deliver on them
Utilize project management skills to support internal cross-functional projects in the role of a project manager as assigned

Requirements:

Bachelor's Degree or equivalent project management experience
2+ years project management experience
2+ years of SAAS experience
Strong relationship skills, with the ability to work within all levels of an organization
Track record of managing projects and/or programs in a technology environment (e.g., software company)
Strong written and verbal communication skills with an aptitude to correctly gather facts and memorialize them in the appropriate system
Comfortable working in an ever-changing environment
Self-direction of day-to-day activities — collaborating with team members to share best practices and experiences
Exceptional listening skills with the ability to ascertain unspoken needs
Critical thinking and problem-solving skills
Proven organization and time management skills
Proficiency with project management and collaboration tools (e.g., Jira, Microsoft Office, or similar)
PMO Certification
Retail experience
Working knowledge of Appriss Retail products

Appriss Retail

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Operations

Project Manager