Customer Success Manager

Role Overview

• Build strong relationships with our clients based on your ability to earn their trust and deliver value.
• Examine critical account and performance metrics to identify opportunities for improvement, educate clients, and drive growth.
• Manage multiple client relationships concurrently and successfully.
• Continuously improve our onboarding procedures.
• Assess and improve tutorials and other forms of communication infrastructure.
• Be a bridge between clients and our team.
• Work to keep customer churn to an absolute minimum.
• Actively listen, show empathy and compassion, and manage multiple clients and relationships.
• Excellent internal and external communication, both verbally and in writing
• Enjoy working on a wide range of projects with the largest customers in all industries.
• Enjoy exercising your creative mind through resourceful problem-solving.
• Have a fast-paced, growth mindset.
• Entrepreneurial heart.

Requirements

• 3-5 years of experience in a B2B customer success role
• Outstanding interpersonal skills and a genuine people person.
• Highly organized and capable of handling multiple projects concurrently.
• Self-motivated and proactive personality
• Exhibit leadership qualities
• In previous roles, demonstrated creativity and problem-solving ability.

Benefits

• Fully remote setup, so you can work from wherever you prefer (Plus, you'll get money to improve your home office!)
• Competitive salary and option package
• Excellent medical, dental & vision insurance plans
• Flexible work schedule and unlimited vacation
• Budget and support for personal development
• One week of the year off for company-wide winter/summer break
• Company-sponsored team events