As part of the B2C Retention team, you will be the primary point of contact for our existing B2C customers.
You will support them with renewing their current subscription or booking a follow-up subscription and provide individual, targeted advice — from suitable options and vehicle changes to our loyalty program.
With your sensitivity to our customers' needs and preferences, you will ensure they find the best possible mobility solution and enjoy a first-class customer experience.

You enjoy customer contact and ideally already have some experience in customer advisory, customer sales, or customer service. Entry-level candidates are also welcome!
You are service-oriented and work independently to resolve customer issues.
You are a strong communicator — both written and verbal. You adapt easily to different conversational partners.
You are structured and detail-oriented, you question existing processes and enjoy optimizing your work.
You speak fluent German and are confident in English.

This position is based in Munich and offers flexibility to work hybrid, fully remote (within Germany), or on-site at the Munich office. By arrangement, working from another EU country for a limited time is possible.
Rapid growth & development: FINN is growing fast — you have the opportunity to develop quickly in a dynamic scaleup environment with challenging cross-functional projects and celebrate successes.
Competitive compensation package: excellent target salary, significant virtual company equity, and an annual training budget of €1,500 (e.g., for external certifications or conferences).
Mobility made easy: Want to drive your own FINN car? With JobAuto and your FINN discount, it's easily possible.
Wellbeing & team culture: Whether a gym membership, mental health support, or regular team events — we care about your wellbeing and a strong team spirit.

Customer Retention Manager

Key skills