Key skills
LinuxSQLCommunicationTime Management
About this role
Role Overview
- Monitor all the platform components and ensure all the operations are running as expected.
- Run and monitor the daily, weekly and monthly deliverables and oversees the client’s acknowledgement of data quality and accuracy.
- Perform different data management activities, including performing data analysis, ensuring data quality and ingestion.
- Troubleshoot the data issues and servers’ issues extensively, using logs and provided monitoring tools.
- Response to the phone, email or any related communication methods to resolve the operational issues as needed.
- Handle requests, issues or escalations raised by clients and follow-up ticketing processes and procedures.
- Drive the client inquiries and escalation to proper solutions that meet the business SLA's.
- Work closely with the engineering team for hands-on handover and resolving issues.
- Escalate to Level 2 members with evidence of troubleshooting carried out properly.
- Work with different ticketing systems and work within the standard Incident and problem management process.
- Ability to attend client and stakeholder meetings, respond to their inquiries, share status, and address any concerns raised.
Requirements
- 1-2 year experience in a technical support role.
- Advance knowledge of SQL and Linux-based systems.
- Ability to work 24/365 shifts is a must.
- Effective verbal and written English communication skills.
- Strong time management and organizational skills.
- Ability to manage and prioritize tasks and time efficiently.
- Self-motivated and able to take responsibility.
- Ability to mentor and conduct training sessions for other team members.
- Ability to demonstrate initiative and a proactive approach to daily tasks.
- Ability to dive deep into a problem to provide outcomes for customers.
- Bachelor's degree in Engineering or Computer Science or a similar degree.
Tech Stack
- Linux
- SQL