Deliver thorough answers to questions raised by App users.
Communicate with them to understand the issues they are experiencing, and provide updates in a friendly & timely manner.
Troubleshoot issues reported by users from both user behavioural and technical perspectives.
Identify potential conflicts from themes or other apps, provide fixes to resolve them when possible.
Escalate potential bugs and feature requests to the development team.
Consolidate questions and feedback, convert them into improvement suggestions and enhance the user experience of the Apps.
Work with the development team on issues, and brainstorm solutions.

Working experience of technical support for tech company, ideally a software company
Fluency in the English, strong written and verbal communication skills
Proactive and own issues from beginning to end, detail oriented
Experience on HTML, CSS, JavaScript/jQuery, and Liquid
Adaptability and flexibility, working in past-pace environment
Nice to have … Working knowledge of Shopify, especially theme modifications
A great attitude and desire to help people & solve problems
Passion for discovering how and why products succeed

Competitive compensation
3-week paid vacation per year
Remote work option
Flexible hours
A highly collaborative team to work with, and help you to make great accompaniments

Technical Support Engineer

Key skills