Leverage analytics tools to derive business insights
Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries.
Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility
Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack
Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations
Document best practices to increase our knowledge base

Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related experience.
Minimum of 7+ years' experience in SaaS
Completion of 1+ AWS certification or related cloud experience, a plus
Experience in implementing MicroStrategy Reports, Dashboards and Freeform SQL reports is a must
Strong working knowledge of SQL and ability to write and tune complex queries.
Hands-on experience with RedShift is a plus
Linguistics, behavioral science background
Speech and Text skills with ability to build framework to ID topic trends
Ramp & ongoing monitoring
Analytics skills with end-to-end date flow knowledge
Quality management skills including ability to build framework, scoring mechanisms and provide improvement recommendations
Strong interpersonal, verbal and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.)
Strong analytical and logical problem-solving approach (Identify, describe, resolve)
Adaptable individual who can create structure in ambiguous or rapidly changing environments
Highly self-motivated and able to work independently as well as provide direction to team and defines what needs to be done

Virtual Work opportunity
Opportunity to work and help shape a fast-growing company
Paid Holidays
Paid Leave / Paid Time Off
Parental Leave
EPF
Medical Insurance
Accidental Disability Coverage
Perk Stipend
Stock Options
Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves

Senior Analytics Consultant

Key skills