Leverage analytics tools to derive business insights
Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries.
Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility
Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack
Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations
Document best practices to increase our knowledge base

Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience
4+ years relevant work experience in data & analytics focused role for our Analytics Consultant opening & 1+ years relevant experience for our Associate Analytics Consultant role
Strong interpersonal, verbal, and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.)
Completion of 1+ AWS certification or related cloud experience, a plus
Strong analytical and logical problem-solving approach
Adaptable individual who can create structure in ambiguous or rapidly changing environments
Highly self-motivated and able to work independently as well as in a team environment
Data analytics experience ( PowerBI /Tableau/MicroStrategy), a plus.
CCaaS experience (Genesys Cloud, TalkDesk, AWS Connect), a plus.

Virtual Work opportunity
Opportunity to work and help shape a fast-growing company
Medical, Dental, and Vision Insurance
Stock Option Plan
Open Time Off
Paid parental leave for birth, adoption, and fostering
11 paid Company holidays
401k Savings Plan – with employer match
Basic Life Insurance provided at no cost to you
Accidental Death & Dismemberment Insurance coverage
Long Term Disability Insurance
Short Term Disability Insurance
Life-Work Balance
Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges.
Development and career growth opportunities at one of the coolest companies around, if we do say so ourselve

Analytics Consultant

Key skills