Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers’ needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers

MUST HAVE OWN EQUIPMENT
Must work at least 15 hours a week
Must pack a background check
Strong phone administration skills and active listening capabilities
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
High school degree

Customer Service Agent

Key skills